Northern Ireland Office

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In the event that the response to a complaint (made in person or in writing) does not satisfy the complainant, they can request that the complaint be reviewed by contacting:

Deputy Director

Inquiries & Corporate Services Division

Northern Ireland Office

11 Millbank

London

SW1P 4PN

He will retrieve any previous papers, acknowledge the application within two working days of receipt and assign to a reviewing officer.

The review must be completed within 20 working days of the NIO receiving the request for review.  Reviewing officers will conduct a review and inform the complainant of the outcome. This will inform the applicant of their right to complain, through any Member of Parliament or to the Parliamentary Commissioner for Administration (the Ombudsman) asking for the matter to be investigated, if they remain dissatisfied following the outcome of the review and believe that maladministration (which includes rudeness, unwillingness to treat the complainant as a person with rights, refusal to answer reasonable questions, neglecting to inform a complainant on request of his or her rights, bias, faulty procedures, cavalier disregard of guidance) has taken place.