What happens next
How will my request be processed?
If the information you request is already reasonably accessible in the public domain (e.g. on the web-site or published in a report that can be found in a library) then we will point you to where you can obtain the information. Similarly, if your request does not relate to the NIO then we will endeavour to provide you with the contact details of other authorities who may be able to help you. We will not transfer your request to other authorities without contacting you beforehand.
If your request relates to un-published information held by the NIO then we will acknowledge your letter and forward it onto the relevant officials.
We will provide you with a full response within 20 working days of receiving the request.
There are special circumstances when the 20 day deadline can be extended. These include:
- If we write to you asking for clarification because we cannot understand exactly what information you are looking for. The clock-stops until we receive a response from you.
- If legal advice is being sought in regard to applying the public interest test.
In all cases you will be kept informed if there is a delay.
